Frequently Asked Questions

Everything you need to know about your Maisonette experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Are your products ethically sourced?

Yes, we partner exclusively with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible to ensure premium quality.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes.